Field Service Technician

Kanata, Canada

Term: 12-month contract designed to convert to Full Time

Candidates: Experienced technicians and new graduates welcome

Location: Kanata, Ontario

Reports to: Applications Engineering Lead

Workplace: Full Time Onsite

Travel: 15% of the time - some travel outside North America

Annual Salary: $65,000 - $80,000 + Company benefits plan

About Mate Gauge

Mate Gauge is a leader in laser-based thickness monitoring systems used in manufacturing facilities around the world. We’re deploying cutting-edge, non-contact laser technology that helps manufacturers reduce waste, improve product quality, and lower environmental impact.

Our systems combine:

Smart, robust sensors
Seamless production line and data integration
Production-tested hardware
Powerful, intuitive software

We're a tight-knit, driven team, we move fast, solve complex problems, and have a lot of fun along the way.

Why Join Us?

You’ll be joining a growing company with real momentum, meaningful products, and a clear purpose. In this role you’ll gain hands-on engineering experience with software, hardware, automation, and customer interaction.

As a member of our Engineering Team you will work on a sophisticated code platform used in our products. You will contribute to the design and development of custom measuring apps and to our web app and provide onsite customer support for product installations and troubleshooting.

Our customers work with engineers, not sales reps, from the first conversation through install, commissioning and support. We're hiring a new grad who wants to be that engineer and write the software behind it. You'll ship code, then join our customer on their plant floor and watch it run.

What You'll Do

Months 1–3: Learn the system inside and out

Hands-on training with MG1/MG3/MG5/MGX gauges: assembly, setup, alignment, calibration and maintenance
Shadow a colleague providing remote customer support, then travel with a senior team member to a customer installation

Months 3–12: In the Field

Installation & service - install, align, calibrate and hand over systems at customer plants, including operator training and annual Go-Flat-Out health checks
Customer support - first line of remote support by phone, video and remote login; diagnose faults on site and escalate application and software issues to our engineering team
Service reports - complete reports promptly and keep customer and system records current

Months 3–12: In Kanata

Production - assist with electromechanical assembly, wiring and cable builds
Integration & testing - configure, test and calibrate systems to confirm they meet specification before shipment
Parts & procurement - place parts orders and receive incoming materials in our ERP system
Shipping - package and prepare systems for shipment

Education & Expertise

Hands-on Experience: building, installing or servicing electromechanical equipment, including motors, sensors and wiring, and reading assembly and electrical drawings
Electronic Test and Measurement Equipment: comfortable working with multimeters, oscilloscopes, and calibration tools
Windows Software and Networking: Windows-based software installation, device drivers, and basic networking (IP addresses, Ethernet)
ERP and Inventory: experience with an ERP or inventory system is an asset. We use Odoo.
Plant Floor Ready: comfortable working around production equipment in PPE; able to lift objects up to 30 kg
Education: Diploma or Advanced Diploma in Electronics, Electromechanical, or Instrumentation Engineering Technician or Technology, or similar
Business Travel: about 15% of the time at customer facilities. Some travel may be outside of North America. Must have a valid Canadian passport and be eligible to travel without restriction.
Driver's License: a valid license for vehicle rentals, as needed

Apply now!